Frequently Asked Questions
Below are answers to the most common questions about Zencare.-
We are on a mission to help you match with your ideal clients and effortlessly run your therapy practice.
Zencare.co is not just any directory - we are a premium, curated platform designed to increase not only your overall referrals, but more importantly, the right match referrals.
We ensure every therapist on Zencare has a polished, curated profile with professional photos, engaging video, and detailed information on specialties, fees, and availability. This curated presentation helps clients get a genuine sense of who you are, making it easier for the right individuals to reach out.
Our marketing experts then bring thousands of therapy seekers to the directory daily, where robust search filters and our matching quiz connect them with the right-fit therapist - fostering stronger therapeutic alliances and more successful outcomes.
To make things even easier, you can also manage your entire practice with Zencare Practice Management, our HIPAA compliant EHR with robust features such as online scheduling, secure messaging, built-in private telehealth, integrated payments and insurance claim processing.
Looking to increase private-pay clients? Zencare Private Pay Booster can verify out-of-network (OON) insurance coverage and make OON claims submission easy for your clients.
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During the signup process, you’ll complete a profile with your specialties, fees, and availability. To help you stand out, our profile creation process also includes professional photos and video options that highlight your unique brand and personality. Therapists with a video on their profile are 4x more likely to be contacted by potential clients. If you’d like extra support, our team can help write and optimize your profile for you to ensure it’s polished and compelling. Once you request to go live, your profile will be up and running within 24 hours, as our team verifies your license with the state database.
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Our marketing experts invest in search engine optimization (SEO), digital advertising, social media, local partnerships, and other efforts to ensure thousands of therapy seekers visit zencare.co every day. Because Zencare combines robust search filters with carefully curated therapist profiles, clients are able to find the therapist who is truly the best fit for their needs. This results in higher-quality referrals who are more likely to begin — and stay — in therapy long term.
Once on the site, clients can search by specialty, insurance, or zip code, or use our matching quiz to identify their ideal provider. When someone reaches out through your profile, you’ll receive an email with their inquiry and contact details so you can follow up directly. Clients can also connect through the “Message Provider” button, schedule a consultation call via our booking tool, or book their first appointment directly with our integrated Zencare Practice Management EHR
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Unlike Psychology Today, Zencare has no zip code or state limits. One profile covers all the areas you serve both in-person and online via telehealth. There is no extra charge for additional zip codes or states.
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Yes. You can edit your bio, photos, insurance panels, fees, or availability at any time through the provider portal. Keeping your profile up to date is one of the best ways to increase your referral rate, so we strongly encourage updating it regularly as your practice evolves. This ensures clients always see the most accurate information and makes it easier for the right matches to reach out.
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Zencare provides insights into common rates in your zip code to help you set a competitive and sustainable fee. We also have a calculator that can help you set your fee.
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No. You set and keep 100% of your professional fee - Zencare does not take a cut. Unlike other platforms you are not required to sign a contractor agreement with Zencare, as you remain completely independent and in control of your practice and client relationships.
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Zencare Practice Management is a comprehensive yet easy-to-use EHR with everything you need to run a practice smoothly. Tools such as online scheduling, client portal, secure messaging, built-in private telehealth, integrated payments and insurance claim processing are all included. We also have 1-on-1 onboarding, a seamless process to transfer your data from your existing EHR and incredible 7-days a week customer support.
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Zencare Marketing is currently $59–$69 per month depending on your location. Zencare Practice Management (our EHR) is $69 per month but has a 7-day free trial. We also offer Private Pay Booster, which provides instant verification of out-of-network benefits and easy claims filing, for an additional $29 or $59 per month. You can learn more about our pricing here.
All plans include a one-time setup fee, which provides you with professional photos and video that can be shot in person for $130 or remotely for $80.
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Therapists often ask if the monthly fee and start-up cost translate into real referrals. Zencare provides professional photography, a custom profile, and access to therapy seekers actively searching for care. Because our curated directory delivers higher-quality referrals that are more likely to be the right client–therapist fit, these matches typically lead to stronger retention. In many cases, just one new referral is more than worth the cost of membership, and many therapists find the platform pays for itself with only a few new clients.
“The clients have been ‘right up my alley’... and all have ended up desiring to work with me after the consult... I am definitely happy I joined Zencare. It has been proving an amazing investment.” - Julia, CA
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Referral volume depends on factors such as your location, insurance acceptance, and areas of specialization. Some therapists report strong results, while others receive fewer inquiries - optimizing your profile and availability can increase visibility.
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Zencare never requires therapists to use our EHR or share documentation with us. We deeply respect the therapeutic relationship, and our role is simply to connect you with the right clients - then step aside so you can do the work that matters.
Any Other Questions?
Please book some time with our dedicated team and receive a personalized demo. We’d love to answer any other questions you have.